All products purchased from Gallivanting Nails comes with a refund guarantee provided you have contacted us within fourteen 14 days of order delivery. Refunds can be claimed so long as the goods have been returned. The customer is responsible for return shipment costs. We recommend getting insurance and tracking should the unlikely event of your parcel going missing occur. See terms and conditions for change of mind below.
How to process a return
- Reply to your order confirmation email or send an email to email@example.com with your full name, order number and concern
- We will respond to confirm your return at which stage we will ask you to ship the product/s back to us.
- Once all the goods have been received, we will process your refund at which stage you will receive a refund confirmation email
- Free items included in promos must also be returned
- Funds will be processed and returned to the same method of original purchase and can take 4-6 business days to show in your account depending on your payment gateway and the institution used
Change of mind or order cancellation
If you have had a change of mind or decide you would like to cancel your order, you will need to return your complete order in original condition within 14 (fourteen) days of order delivery. Please email firstname.lastname@example.org to obtain the return address. The customer is responsible for return shipment costs. We recommend getting insurance and tracking should the unlikely event of your parcel going missing occur. We must receive your order before we process your refund.
To determine if an item is faulty, we must receive the goods to assess their condition. If the item(s) are deemed to be faulty, the full cost of the item(s) will be refunded. We will also cover the reasonable cost of return postage. A refund will be processed and returned to the same method of original purchase.
Please note the longevity of nail polish adhesion is not reflective of the product quality and is not deemed to be faulty. This includes chipping.
Should you have any further enquiries, please contact us via email@example.com